Services

Stress-Free, Guaranteed Rent Management for Busy Landlords

Why busy landlords choose Carr & Stella?

Hi, I’m Melissa Carr. I feel your pain as a landlord — I’ve been there. From 30 years of experience, I created Carr & Stella, an award-winning letting and property management company. Over the last three decades, I’ve helped meny landlords turn properties into stress-free assets.

We help landlords let and manage prortfolios and single properties.

We are multi-award-winning letting agency

We are also landlords and letting agents with over 30+ years’ experience. Book a Call, complete the form and we will be in touch:

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Services

Platinum Service – Guaranteed Rent Management

Guaranteed Rent. Zero Stress. Total Peace of Mind.

Your property, your income — guaranteed.
Our Platinum Service is the ultimate hands-off, stress-free solution for busy landlords who want reliable income, professional tenants, and complete peace of mind.

We guarantee your rent every month — on time, every time — whether your property is occupied or not.
That means no more chasing payments, worrying about arrears, or losing income during void periods. We take on the risk, so you don’t have to.

What’s Included in the Platinum Service

Guaranteed Monthly Rent: You receive fixed rent payments on the same date every month — even if the tenant stops paying or the property is empty.
Full Property Management: We handle everything — marketing, viewings, referencing, maintenance, inspections, compliance, and tenant relations.
Professional Tenant Placement: Your property is matched with reliable tenants — families or professionals, depending on your preference — all fully referenced, credit-checked, and legally vetted.
Legal & Compliance Covered: We manage all legal obligations — tenancy agreements, deposit protection, safety certificates, and inspections — keeping you fully compliant.
Maintenance & Repairs: Our trusted contractors handle all maintenance and repairs quickly and cost-effectively, so your property stays in top condition.
Regular Inspections: We conduct scheduled inspections with digital photo reports to ensure your property is respected and maintained.
Zero Landlord Involvement: You don’t need to deal with tenants, calls, or paperwork. We manage every aspect on your behalf.

Who It’s For

Busy landlords who want guaranteed, predictable income every month
Investors managing multiple properties who prefer a fully managed, passive model
Landlords living abroad or outside the area
Anyone tired of late rent, legal risks, or maintenance headaches

The Result

You get consistent income, a well-maintained property, and peace of mind — while we handle everything behind the scenes.

What is included:

Multi-platform advertising (major portals + featured listings)
Proactive tenant search with social media outreach
Accompanied and virtual viewings
Comprehensive tenant vetting (incl. Right to Rent checks)
Legal deposit protection via MyDeposits
Tenancy agreement preparation & signing
Optional rent protection insurance
Rent collection & arrears management
Tenant support & responsive maintenance helpline
Out-of-hours email support
Access to approved local trade services
Repairs handled within pre-approved cost limits
Landlord approval for works exceeding limits
Scheduled annual/periodic safety checks
Mid-tenancy property inspection
End-of-tenancy checkout process
Tenant management & deposit return
And more

Read More >Book Free Rent valuation

Services

Gold Service – Fully Managed

Comprehensive, Hands-Off Management for Busy Landlords

Our Full Management Service is the perfect choice for landlords who want complete professional support — from tenant sourcing to ongoing day-to-day management — without the hassle of dealing with issues themselves.

With Carr & Stella managing your property, you get a dedicated team ensuring your home is well cared for, your tenants are reliable, and your rent is collected on time — all while staying legally compliant and fully informed.

What’s Included in the Gold Service:

Professional Marketing & Advertising: We promote your property across leading platforms such as Rightmove, Zoopla, and SpareRoom to attract quality tenants fast.
Tenant Referencing & Vetting: Every applicant is carefully screened with full credit, employment, and landlord references to ensure reliability and suitability.
Rent Collection & Monthly Statements: We collect and transfer rent directly to you, providing clear statements and updates every month.
Maintenance & Repairs Management: From small fixes to emergency repairs, our trusted contractors handle everything quickly and cost-effectively.
Legal & Compliance Management: We prepare and manage all tenancy agreements, deposit protection, safety certificates, and legal documentation, keeping you fully compliant.
Regular Inspections: Scheduled property inspections with digital photo reports ensure your investment stays in top condition.
Tenant Liaison: We handle all tenant communication, notices, renewals, and move-outs on your behalf — so you never have to get involved.

Who It’s For

Landlords who want full management without the guaranteed rent package.
Property owners who value professional, compliant management but prefer to stay more financially involved.
Busy professionals or portfolio landlords who want peace of mind and reliable service.

The Result

With our Full Management Service, your property is handled with care, your tenants are professionally managed, and your rent arrives promptly — all without you having to lift a finger.
It’s a complete management solution designed to save you time, reduce stress, and protect your investment.

Carr & Stella – Managing your property as if it were our own.

What is included:

Multi-platform advertising (major portals + featured listings)
Proactive tenant search with social media outreach
Accompanied and virtual viewings
Comprehensive tenant vetting (incl. Right to Rent checks)
Legal deposit protection via MyDeposits
Tenancy agreement preparation & signing
Optional rent protection insurance
Rent collection & arrears management
Tenant support & responsive maintenance helpline
Out-of-hours email support
Access to approved local trade services
Repairs handled within pre-approved cost limits
Landlord approval for works exceeding limits
Scheduled annual/periodic safety checks
Mid-tenancy property inspection
End-of-tenancy checkout process
Tenant management & deposit return
And more

Read More >Book Free Rent valuation

Services

Silver - Rent Collection

Reliable Rent Collection Without the Management Hassle

Our Rent Collection Service is designed for landlords who prefer to manage their own property but want the confidence of having rent payments handled professionally, on time, and with proper documentation.

We take care of everything related to rent — collecting payments, chasing arrears, and providing transparent monthly statements — so you can focus on managing your property while enjoying steady, predictable income.

What’s Included in the Silver Service:

Monthly Rent Collection: We handle all rent payments from your tenants and transfer funds directly to your account on time, every month.
Arrears Management: We track payments, send reminders, and professionally follow up on any missed or late rent — protecting your cash flow.
Tenant Referencing & Setup: We can assist with initial referencing, credit checks, and tenancy agreement setup to ensure a solid start.
Deposit Handling Support: We help register and manage tenant deposits in a government-approved scheme (TDS) to ensure full compliance.
Monthly Income Statements: Receive clear, itemised rent statements showing all transactions for easy record-keeping and tax purposes.
Legal Guidance on Rent Issues: If a tenant falls into arrears, we guide you through the next steps — including notices or escalation options.

Who It’s For

Landlords who are comfortable handling maintenance and inspections themselves.
Owners who want a simple, efficient solution for rent collection and arrears management.
Landlords seeking professional oversight for financial transactions without full management costs.

The Result

You stay in control of your property — we ensure you get paid on time, every time.
Our team manages rent collection and arrears professionally and transparently, giving you peace of mind and consistent income without the administrative stress.

Carr & Stella – Reliable rent collection, simplified for landlords.

As part of the service you will received: Personal consultation to assess needs & market insights

Multi-platform advertising (major portals + featured listings)
Proactive tenant search with social media outreach
Accompanied and virtual viewings
Comprehensive tenant vetting (incl. Right to Rent verification)
Legal deposit protection via MyDeposits
Optional rent protection insurance
Rent collection & arrears management
Upgrade to fully managed service option

Read More >Book Free Rent valuation

Services

Bronze Service – Let Only (Tenant Find Service)

Professional Marketing. Quality Tenants. Hassle-Free Setup.

Our Let Only Service is ideal for landlords who want to manage their own property but need expert help to find and secure the right tenant quickly and safely.

We handle everything from professional marketing and viewings to tenant referencing, contracts, and move-in setup, ensuring your tenancy starts on the right foot — fully compliant, stress-free, and with peace of mind that your property is in good hands.

With access to leading property portals like Rightmove, Zoopla, and SpareRoom, we showcase your property to a wide audience and carefully vet every applicant to match your preferences.

You manage the property day to day — we make sure you start with the perfect tenant and a legally sound tenancy.

Carr & Stella – Professional tenant finding for landlords who value quality and compliance.

Personal consultation to assess needs & market insights