Last updated: 01/11/2025

We value your privacy very highly. Please read this Privacy Policy carefully before using the carrstellar.co.uk Website (the “Website”) operated by Carr & Stellar Lettings & Property Management Ltd (“us”, “we”, “our”), as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, landlords, tenants, applicants, and others who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

1. What Information We May Collect and Store

We receive and store any information that you enter on this Website or provide to us by any other form of communication, including but not limited to email, phone, SMS, WhatsApp, and online forms.

The information that we collect may include personal data that can identify you.

Information collected, purpose, and consequences:

Name – To contact you and process your enquiry – We will not be able to process your enquiry
Email – To contact you and send requested information – We will not be able to process your enquiry
Phone Number – To contact you and arrange services or valuations – We will not be able to process your enquiry
Property Details – To provide valuations, management services, and legal compliance – We may be unable to provide requested services
Message Content or Enquiry Details – To address your request accurately – We may be unable to respond properly
Cookies – Website optimisation and analytics – Some features may not work properly

2. Cookies

A cookie is a small piece of data sent from a website and stored on your computer by your web browser.

This Website collects cookies and may use cookies for reasons including, but not limited to:

Analyzing website traffic
Identifying if you are signed in
Testing content on the Website
Storing information about your preferences
Recognising when you return to the Website

Cookies help us provide you with a better browsing experience. A cookie does not give us access to your computer or personal information beyond what you voluntarily share.

You can accept or decline cookies in your browser settings. Declining cookies may limit Website functionality.

3. Children’s Privacy

This Website is intended for a general audience and does not offer services to children. If a child under the age of 13 submits personal information, we will use it only to inform them that they cannot use the Website.

4. How We May Use Your Information

We may use your information for the following purposes:

To contact you
To provide our services (valuations, property management, viewings, etc.)
Analytics and Website optimisation
Sending email newsletters (if subscribed)
Participation in surveys or promotions
Enforcing our Terms and Conditions

5. With Whom We Share Your Information

We do not share your personal information with any third parties unless required to provide services you have requested (for example referencing companies or contractors) and only with your consent.

Otherwise, we share your information with no one.

6. Sale of Your Information

We do not sell your personal information. To opt out of any future marketing uses, contact us at lettingsadministration@carrstellar.co.uk.

7. Information Retention

We retain your information only for as long as required to:

Provide services
Comply with legal and regulatory obligations
Resolve disputes

When no longer required, data is securely deleted.

8. Direct Marketing

We may use your information for direct marketing relating to Carr & Stellar services. You may request that we stop using your information for direct marketing at any time by emailing lettingsadministration@carrstellar.co.uk.

9. Analytics Programs

This Website uses Google Analytics.

To opt out: https://tools.google.com/dlpage/gaoptout/

10. Do Not Track Signals

We do not support Do Not Track (DNT) settings in your browser.

11. Opting Out of Personal Data Collection

You may opt out at any time by not entering information on our Website, clicking “unsubscribe” in emails, or contacting us at lettingsadministration@carrstellar.co.uk.

12. Your Rights (UK / EU GDPR)

Residents of the UK and EU have the following rights:

Right to access your information
Right to request copies of your data
Right to request transmission of your data to another provider
Right to correct or rectify your data
Right to withdraw consent
Right to restrict processing
Right to request deletion of your data
Right to lodge a complaint with the Information Commissioner’s Office

Requests can be made by emailing lettingsadministration@carrstellar.co.uk.

13. Location of Data Processing

All data processing occurs within the United Kingdom.

14. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted to this Website with the revised date.

15. Questions

If you have any questions about this Privacy Policy, please contact us at lettingsadministration@carrstellar.co.uk.